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Relationships and Engagement Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Al Futtaim Group Full time
Relationships and Engagement Specialist

As a key member of the Al-Futtaim Automotive team, you will play a vital role in shaping customer relationships and driving engagement strategies. With a focus on delivering exceptional customer experiences, our team works closely with customers to understand their needs and preferences.

About You:
We're looking for a highly motivated Relationships and Engagement Specialist who can effectively communicate with customers, respond to their queries, and resolve issues promptly. If you possess excellent interpersonal skills, a calm demeanor, and a passion for customer satisfaction, we want to hear from you

Key Responsibilities:
This role involves handling customer complaints, sending timely and professional responses, and working closely with the customer relations team to ensure seamless customer service delivery.

Requirements:
To succeed in this role, you'll need a high school or diploma degree, preferably with some background in customer service or a related field. Your proficiency in English and another language (Arabic, Urdu, Hindi, Tagalog, Farsi etc) will be beneficial, as will your knowledge of automobiles. Strong negotiation and influencing skills are essential for building effective relationships with customers.