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Client Engagement Specialist

1 week ago


Dubai, Dubai, United Arab Emirates LVMH Group Full time
Job Description

As a Client Engagement Specialist at LVMH Group, you will play a vital role in developing and implementing customized clienteling-related activities and objectives.

Key Responsibilities
  • Interact with clients to ensure their needs are met and build strong relationships.
  • Contribute to the definition of the clienteling action plan and coordinate its implementation at store level.
  • Support the Store Director in strengthening a client-centric culture at store level.
  • Ensure the comprehension of clienteling KPIs and monitor performances on a monthly basis.

Techincal Skills Required:

  • Project Management
  • Strong analytical skills
  • Command of Microsoft Office, in particular Excel.
  • Knowledge of CRM systems, SAP CRM, Oracle, SQL Server, MS Access, Database management services.

Soft Skills Required:

  • Customer orientation
  • Strong business acumen
  • Able to translate technical information into understandable opportunities.