Service Excellence Lead

2 days ago


Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

Role Overview

We seek an experienced Service Excellence Lead to spearhead the delivery of superior guest experiences and uphold quality standards within our organization.

Key Accountabilities:

  • Create and implement service excellence strategies to elevate guest satisfaction.
  • Analyze and respond to guest feedback to identify opportunities for growth.
  • Work closely with various teams to ensure seamless guest experiences.
  • Establish quality control processes to maintain exceptional service levels.

Required Skills:

  • Relevant degree in Hospitality Management, Business Administration, or a related field.
  • Proven track record in service excellence or a similar position.
  • Strong grasp of customer service concepts.
  • Strong leadership and team management abilities.


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