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Service Excellence Executive

1 week ago

Dubai, Dubai, United Arab Emirates KAY Hospitality Full time

**Executive Summary:**

KAY Hospitality is seeking an exceptional Service Excellence Executive to lead our service excellence team. The successful candidate will be responsible for driving service excellence across our properties, ensuring exceptional guest experiences, and increasing revenue.

The ideal candidate will have a strong background in hotel management, with expertise in areas such as customer service, quality assurance, and training. You will be expected to develop and implement strategic plans to improve service delivery, enhance guest satisfaction, and increase revenue.

**Responsibilities:**

  • Lead the service excellence team to deliver exceptional guest experiences
  • Develop and implement strategic plans to improve service delivery
  • Manage and motivate a high-performing team
  • Monitor and analyze key performance indicators (KPIs)
  • Identify opportunities for process improvement and implement changes

**Requirements:**

* Bachelor's degree in Hotel Management or related field

* Proven experience as a Service Excellence Manager or equivalent

* Strong analytical and problem-solving skills

* Excellent communication and leadership skills

**Benefits:**

* Competitive salary and benefits package

* Opportunities for professional growth and development

* Collaborative and dynamic work environment

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