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Service Excellence Representative

1 week ago

Dubai, Dubai, United Arab Emirates Klex Cyrus Full time

Klex Cyrus is looking for a Service Excellence Representative who can provide exceptional customer service and support. As a key member of our team, you will be responsible for communicating with customers through various channels, including phone, email, and chat. The successful candidate will have strong interpersonal skills and the ability to think critically.

To excel in this role, you must be comfortable using technology and have experience working with customer support software. A high school diploma or equivalent is required, and prior experience in customer service is highly preferred. Key responsibilities of the Service Excellence Representative include:

  • Providing timely and effective responses to customer inquiries.
  • Resolving customer complaints in a fair and efficient manner.
  • Collaborating with colleagues to achieve team goals and objectives.
  • Staying up-to-date on company products and services to provide expert knowledge to customers.