Reservations Operations Manager

5 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Mövenpick Hotels & Resorts Full time
Company Overview: Mövenpick Hotels & Resorts is a 5-star resort chain that offers luxurious accommodations and exceptional service. Our properties are built beside pristine beaches, offering breathtaking views and unforgettable experiences.

Job Description: We are seeking an experienced Assistant Reservations Manager to join our team. As the beginning of a remarkable guest journey, you will guide the reservations team in delivering warm, personalized service, ensuring each guest feels valued and excited for their stay. Your primary responsibilities include overseeing daily reservation operations, supervising and training the reservations team, handling guest inquiries, and maintaining accurate reservation systems.

Key Responsibilities:
  1. Oversee daily reservation operations and ensure efficient booking processes.
  2. Supervise and train reservations team, providing guidance and feedback.
  3. Handle guest inquiries, resolve booking issues, and ensure excellent customer service.
  4. Maintain and update reservation systems for accuracy and availability.

Requirements: To be successful in this role, you will need a minimum of two years' experience in a similar position in a 5-star luxury hotel, a Bachelor's degree in Hospitality or equivalent, and strong knowledge of MS Office and Opera system. You should also possess excellent interpersonal, problem-solving abilities, and leadership skills.

What We Offer: At Mövenpick Hotels & Resorts, we offer a dynamic work environment, opportunities for growth and development, and a chance to be part of a global hospitality leader.

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