Hotel Reservation Manager
3 days ago
Company Overview
Mövenpick Resort Al Marjan Island is a 5-star resort in Ras Al Khaimah, situated beside 300M of soft sand beach. The resort features 418 rooms and suites with flexible comfort and spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year-round Kids Club make it an ideal holiday destination.
Job Description
We are seeking a skilled Reservations Supervisor to join our team as the beginning of a remarkable guest journey. As a Reservations Supervisor, you will guide the team in delivering warm, personalized service, ensuring each guest feels valued and excited for their stay.
Key Responsibilities
- Oversee Daily Reservation Operations: Ensure efficient booking processes and maintain accurate reservation systems.
- Supervise and Train Reservations Team: Provide guidance and feedback to ensure excellent customer service.
- Handle Guest Inquiries and Resolve Booking Issues: Deliver prompt and professional assistance to guests.
- Maintain and Update Reservation Systems: Ensure accuracy and availability of room inventory.
- Collaborate with Front Desk, Sales, and Marketing Teams: Optimize bookings and promote hotel offerings.
- Prepare Reports on Occupancy, Reservations, and Key Metrics: Analyze data to inform business decisions.
Qualifications
To be successful in this role, you will need:
- Minimum Two Years of Experience: Proven experience in a similar role in a 5-star luxury hotel.
- Bachelor's Degree in Hospitality or Equivalent: A strong foundation in hospitality principles and practices.
- Knowledge in MS Office and Opera System: Proficiency in industry-standard software.
- Strong Interpersonal, Problem-Solving Abilities, and Leadership Skills: Effective communication and leadership skills.
Why Mövenpick?
We offer a dynamic work environment, opportunities for growth and development, and a chance to be part of a global hospitality leader. Discover the life that awaits you at Mövenpick and visit https://careers.accor.com/.
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