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Assistant Reservations Manager

1 week ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Mövenpick Hotels & Resorts Full time

Company Description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.

Job Description

Assistant Reservations Manager

As the beginning of a remarkable guest journey, you will guide the team in delivering warm, personalized service as an Assistant Reservations Manager, ensuring each guest feels valued and excited for their stay.

What You Will Be Doing

  1. Oversee daily reservation operations and ensure efficient booking processes.
  2. Supervise and train reservations team, providing guidance and feedback.
  3. Handle guest inquiries, resolve booking issues, and ensure excellent customer service.
  4. Maintain and update reservation systems for accuracy and availability.
  5. Collaborate with front desk, sales, and marketing teams to optimize bookings.
  6. Assist with room rates, promotions, and special requests.
  7. Prepare reports on occupancy, reservations, and key metrics.
  8. Resolve guest complaints and booking discrepancies.
  9. Promote upgrades and additional services during the booking process.
  10. Assist the Director of Revenue in overseeing the department's performance and strategies.

Qualifications

Your experience and skills include:

  1. Minimum experience of two years in a similar role in 5-star Luxury Hotel.
  2. Bachelor's degree in Hospitality or equivalent.
  3. Knowledge in MS Office and Opera system.
  4. Strong interpersonal, problem solving abilities and leadership skills.

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