Hospitality Manager
2 weeks ago
Job Summary:
We are seeking a highly motivated and organized individual to join our team as a Front Office Associate at Hyatt Hotels Corporation. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling guest requests, and maintaining a composed demeanor in a fast-paced environment.
Key Responsibilities:
- Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
- Manage guest complaints and concerns in a fair and empathetic manner, escalating issues to management as needed.
- Process guest check-ins and check-outs, handling room assignments and key cards.
- Assist with room maintenance and housekeeping, ensuring that guest rooms are clean and well-maintained.
- Collaborate with other front desk staff to ensure seamless communication and efficient service.
Requirements:
- High school diploma or equivalent required; degree in Hospitality or Tourism management preferred.
- Minimum 2 years' experience in hotel operations or customer service.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment, maintaining a composed demeanor under pressure.
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