Commercial Vehicle Expert

2 days ago


Dubai, Dubai, United Arab Emirates AL Rostamani Group LLC. Full time

We are seeking a skilled Senior Technical Advisor to join our team at AL Rostamani Group LLC. As a key member of our commercial vehicle support team, you will be responsible for providing advanced technical support to our customers, ensuring the resolution of complex issues, and maintaining a high level of customer satisfaction.

Responsibilities

  • Advanced Technical Support:
    • Provide expert-level technical support to customers via phone, email, and chat.
    • Collaborate with cross-functional teams, including engineering and product management, to resolve customer issues.
  • Customer Interaction:
    • Act as the primary point of contact for high-priority customer issues.
    • Communicate effectively with customers to understand their issues and provide timely updates.
    • Ensure a high level of customer satisfaction through professional and empathetic communication.
  • Knowledge Sharing:
    • Create and maintain detailed documentation of customer issues and resolutions.
    • Develop and update knowledge base articles to help customers resolve common issues.
    • Mentor and train workshop engineers to enhance their technical skills and customer service abilities.
  • Feedback and Analysis:
    • Gather and analyze customer feedback to identify common issues and areas for improvement.
    • Provide detailed feedback to the product development team to help improve product quality and usability.
  • Stay current with industry trends and technologies.

Requirements

Education and Experience
  • Education:
    • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Experience:
    • Minimum of 3 years of experience in a technical support role, preferably in a senior or lead capacity.
  • Technical Skills:
    • Deep understanding of commercial vehicles.
    • Expertise in resolving complex technical issues.
  • Soft Skills:
    • Superior communication and interpersonal skills.
    • Exceptional problem-solving and analytical abilities.
    • Capacity to work independently and as part of a team.
    • High level of empathy and customer focus.


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