Guest Services Manager

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full time

Job Summary

We are seeking a highly skilled Guest Services Manager to join our team at Accor. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest satisfaction and delivering outstanding customer experiences.

Key Responsibilities

  • Manage and supervise guest services staff to ensure optimal guest satisfaction.
  • Develop and implement effective guest services strategies to drive customer loyalty and retention.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Conduct regular shift briefings to ensure hotel activities and operational requirements are known.
  • Maintain good relationships with service providers and vendors.
  • Assist guests with all inquiries and requests, both hotel and non-hotel related.
  • Stay up-to-date with local knowledge and events to provide guests with valuable recommendations and insights.
  • Manage incoming guest mail, messages, and special deliveries.
  • Participate in management team meetings and training sessions as necessary.

Requirements

  • 2-4 years of experience in a similar area.
  • Fluent in English (a foreign language will be an advantage).
  • Highly responsible and reliable with excellent communication skills.
  • Ability to focus attention on guest needs and remain calm under pressure.


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