Guest Services Manager
4 weeks ago
Job Summary
We are seeking a highly skilled Guest Services Manager to join our team at Accor. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest satisfaction and delivering outstanding customer experiences.
Key Responsibilities
- Manage and supervise guest services staff to ensure optimal guest satisfaction.
- Develop and implement effective guest services strategies to drive customer loyalty and retention.
- Handle guest complaints and concerns in a professional and courteous manner.
- Conduct regular shift briefings to ensure hotel activities and operational requirements are known.
- Maintain good relationships with service providers and vendors.
- Assist guests with all inquiries and requests, both hotel and non-hotel related.
- Stay up-to-date with local knowledge and events to provide guests with valuable recommendations and insights.
- Manage incoming guest mail, messages, and special deliveries.
- Participate in management team meetings and training sessions as necessary.
Requirements
- 2-4 years of experience in a similar area.
- Fluent in English (a foreign language will be an advantage).
- Highly responsible and reliable with excellent communication skills.
- Ability to focus attention on guest needs and remain calm under pressure.
-
Guest Services Manager
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full timeJob Summary:The Guest Services Manager is responsible for ensuring optimal guest satisfaction by managing and supervising all guest services tasks of their staff. This includes scheduling, training, performance management, coaching, and discipline as needed. The ideal candidate will have 24 years of experience in a similar area and be fluent in English, with...
-
Guest Services Manager
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full timeKey Responsibilities:Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfactionManage guest services staffing and supervision including scheduling, training, performance management, coaching, and discipline as neededHandle guest complaints and refer them as necessary, follow up on corrective actionConduct and attend...
-
Guest Services Coordinator
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Emaar Dubai Full timeRoles and Responsibilities: Guest Services CoordinatorAs a valued member of our team, you will be responsible for providing exceptional guest experiences by warmly welcoming arrivals, assisting with check-in, and offering detailed information about our hotel services, local attractions, and amenities.Minimum 4 years' experience in the Hospitality industry is...
-
Guest Service Specialist
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates MARRIOTT International Full timeOur Commitment to Excellence At Marriott International, we strive to deliver an exceptional dining experience that exceeds our guests\' expectations. As a Guest Service Expert, you will play a vital role in making this happen. Key ResponsibilitiesSet tables to ensure a welcoming atmosphere for our guestsCommunicate effectively with the kitchen team to ensure...
-
Spa Guest Services Executive
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Precision Hire Solution Full timeJob Title: Spa Guest Services ExecutiveJob Summary: We are seeking a highly skilled Spa Guest Services Executive to join our team at Precision Hire Solution. As a Spa Guest Services Executive, you will be responsible for delivering exceptional guest experiences and ensuring that our spa services meet the highest standards.Key Responsibilities:Assist guests...
-
CID Agent
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full timeMain Duties and Responsibilities:Guest Services Expertise:• Provide exceptional guest service by responding to inquiries and resolving issues in a professional and friendly manner.Switchboard Operations:• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.Guest Profile...
-
Front Office Receptionist
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full timeJob Summary:We are seeking a highly skilled and experienced Front Office Receptionist to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling check-ins and check-outs, and ensuring a seamless and memorable experience for our guests.Key Responsibilities:Register and...
-
Customer Service Representative
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Star Services LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesFollow company procedures and standards to ensure...
-
VIP Service Manager
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full timeJob SummaryWe are seeking a highly skilled and experienced VIP Service Manager to join our team at Al Nahiya Group. The successful candidate will be responsible for delivering exceptional guest experiences and ensuring that all VIP services meet the highest standards of quality and excellence.Key ResponsibilitiesGuest Relations: Develop and maintain strong...
-
Guest Relations Ambassador
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full timeJob SummaryWe are seeking a highly skilled Guest Relations Executive Russian Speaker to join our team at Accor. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and maintaining the highest standards of efficiency.Key ResponsibilitiesProvide exceptional service to guests and maintain the overall...
-
Bell Service Manager
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full timeBell Captain Job DescriptionKey Responsibilities:Maintain a positive working relationship with Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner.Supervise the activities of the Bellmen, ensuring that guest luggage is carried from arrival point to room and from room to departure point on checkout.Handle...
-
Team Member
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Team Member to join our team at Star Services LLC. As a Team Member, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesFollow company procedures and standards for appearance and personal hygiene.Provide...
-
Restaurant Hostess
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Capital Motion Restaurants Management Full timeWe are seeking a skilled Guest Experience Specialist to provide exceptional service to our guests. As a Restaurant Hostess, you will be the first point of contact for our guests and will be responsible for greeting them, providing accurate wait times, and escorting them to the dining and bar areas.The ideal candidate will have solid organizational and people...
-
Guest Relations Supervisor Russian Speaker
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full timeJob Summary:We are seeking a highly skilled Guest Relations Supervisor to join our team at AccorHotel. The successful candidate will be responsible for ensuring that all activities adhere to and support the hotel's quality standards.Key Responsibilities:Ensure high standards of service and guest care at all times.Use discretion and tact when dealing with...
-
Customer Service Ambassador
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full timeJob Summary:We are seeking a highly skilled Customer Service Ambassador to join our team at AccorHotel. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key Responsibilities:Provide prompt and professional service to guests, responding to...
-
Restaurant Team Member
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full timeJob Summary:We are seeking a highly motivated and dedicated Restaurant Team Member to join our team at Star Services LLC. As a key member of our service team, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming environment, and working collaboratively with our management team to achieve our goals.About Us:At...
-
Service Ambassador
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Saadiyat Beach Club Full timeAbout the RoleAs a Service Ambassador at Saadiyat Beach Club, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.Key ResponsibilitiesServing and ClearingTo serve and clear food and beverage items discreetly and professionally.Table SettingSet tables to service...
-
Facilities Technician
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full timeMaintenance Engineer Role at AccorAs a key member of our hotel team, the Maintenance Engineer plays a vital role in ensuring the comfort and satisfaction of our guests. This position involves maintaining the highest standards of cleanliness and functionality in guest rooms and public areas.Main Responsibilities:Carry out regular maintenance and repairs to...
-
Bar Service Professional
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full timeJob SummaryWe are seeking a skilled Bartender to join our team at Mandarin Oriental Hotel Group. As a Bartender, you will be responsible for providing exceptional beverage service to our guests.Key ResponsibilitiesMix and serve a variety of beverages to guests, including cocktails, beers, and wines.Manage bar stock and maintain a clean and organized bar...
-
Customer Service Agent
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full timeMain Duties and Responsibilities:As a key member of the AccorHotel team, the successful candidate will be responsible for providing exceptional customer service to guests, ensuring a smooth and efficient experience from check-in to check-out.Key Responsibilities:Register and process check-in for all arrivals, handling guest check-outs efficiently and...