Guest Relations Supervisor Russian Speaker
7 days ago
Job Summary:
We are seeking a highly skilled Guest Relations Supervisor to join our team at AccorHotel. The successful candidate will be responsible for ensuring that all activities adhere to and support the hotel's quality standards.
Key Responsibilities:
- Ensure high standards of service and guest care at all times.
- Use discretion and tact when dealing with guest enquiries, problems, or complaints.
- Anticipate guest needs and requirements, and demonstrate a high level of service at all times.
- Motivate, lead, and ensure the continuous improvement of the team.
- Carry out regular departmental training and cross-training of staff members.
- Meet and carry out training records/summary within the department.
- Reply to guest letters and queries.
- Respond to internal and external guest complaints in a professional manner.
Requirements:
- University degree in Hotel Management.
- Previous experience in guest relations, customer service, or hospitality (typically 3-5 years in a 5-star hotel).
- Proficiency in hotel management software and systems.
- Familiarity with Opera System and Microsoft Office Suite.
- Proficiency in English; additional languages are a plus.
Working Conditions:
No remote work.
Full-time employment.
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