Guest Relations Associate

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Grosvenor House, a Luxury Collection Hotel,Dubai Full time
Job Summary

We are seeking a highly skilled Guest Relations Assistant to join our team at Grosvenor House, a Luxury Collection Hotel, Dubai. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in, check-out, and room assignments.

Key Responsibilities
  • Process guest check-ins, check-outs, and room assignments with accuracy and efficiency
  • Secure payment and activate/reissue room keys as needed
  • Verify and adjust billing for guests, ensuring rates match market codes and documenting exceptions
  • Communicate with staff to ensure guest satisfaction and resolve any issues
  • Operate the telephone switchboard station and respond to guest calls, requests, and questions
  • Run and check daily reports, contingency lists, and credit card authorization reports
  • Supply guests with directions and information, and arrange transportation as needed
  • Cash guest checks, process payment types, vouchers, paid-outs, and charges, and provide change
  • Notify Loss Prevention/Security of any reports of theft
Requirements

To be successful in this role, you will need excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and provide exceptional customer service. You will also need to be proficient in using computer systems and have a strong attention to detail.



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