Sommelier and Beverage Director

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels, Resorts And Spas Full time
Job Summary

We are seeking a highly skilled and experienced Head Sommelier to join our team at Anantara Hotels, Resorts And Spas. As a key member of our beverage operations team, you will be responsible for managing the day-to-day operations of our beverage department, ensuring exceptional customer service, and driving revenue growth.

Key Responsibilities
  1. Beverage Operations Management
  • Develop and implement beverage policies and procedures to ensure compliance with company standards and regulatory requirements.
  • Manage beverage inventory, including ordering, receiving, and storing of products.
  • Monitor and control beverage costs, including labor, inventory, and waste management.
Customer Service and Relations
  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Build and maintain relationships with guests, colleagues, and vendors to drive revenue growth and improve customer satisfaction.
Team Leadership and Development
  • Lead and motivate a team of beverage staff, providing guidance, training, and feedback to ensure they meet their performance goals.
  • Develop and implement training programs to enhance staff knowledge and skills in beverage operations, customer service, and sales techniques.
Financial Management
  • Manage beverage department budgets, including forecasting, planning, and controlling expenses.
  • Monitor and analyze financial reports to identify areas for improvement and implement cost-saving initiatives.
Requirements
  • Minimum 3 years of experience in a similar role, preferably in a luxury hotel or resort setting.
  • Strong knowledge of wine, spirits, and beer, including production, distribution, and service.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; degree in hospitality, business, or a related field preferred.

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