IT Services Delivery Lead

1 day ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Alpha Data Full time
Job Overview

Alpha Data is seeking a seasoned Veeam Backup Engineer to lead our efforts in delivering high-quality IT services to clients. As a key member of our team, you will be responsible for the administration and management of Veeam Backup as a service platform (vCloud Connect), Kasten, and VBR.

Responsibilities and Deliverables
  1. Platform Administration: Oversee the day-to-day operation of Veeam Backup platforms, ensuring optimal performance and uptime.
  2. Customized Service Plans: Collaborate with clients to develop tailored plans to leverage the full potential of Veeam products and services.
  3. Gaps and Pain Points Analysis: Identify areas of improvement in the Veeam setup for different entities subscribed to Veeam, working closely with internal stakeholders to address these gaps.
  4. Interdisciplinary Collaboration: Liaise with various departments, including VASP professional services, technical support, technical sales, and others, to ensure seamless delivery of Veeam-related services.
  5. Client Support and Guidance: Provide ongoing support and guidance to clients, conducting periodic health checks and developing proactive action plans to prevent potential issues.
  6. Issue Resolution and Escalation: Resolve client issues promptly, escalating matters as necessary until resolution is achieved.
  7. Regular Assessments and Evaluations: Conduct regular assessments of the Veeam setup for different entities subscribed to Veeam, defining target metrics and evaluating ongoing progress against these goals.
Requirements and Qualifications

The ideal candidate will possess mid-senior level experience in IT services delivery, with expertise in Veeam Backup administration and management.

Work Environment

This is a full-time employment opportunity within our Information Technology team.

Industry Focus

We specialize in IT services and consulting.



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