Store Manager

1 week ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Gulf Marketing Group (GMG Group) Full time

About Gulf Marketing Group (GMG Group)

Gulf Marketing Group (GMG Group) is a leading global well-being company that operates in the retail, distribution, and manufacturing sectors. Its vision is to inspire people to win in ways that make the world better. The company's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

Core Responsibilities:

  • Communicates store targets to the team and drives sales to achieve financial objectives, ensuring the company's revenue growth and profitability.
  • Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft of products, protecting the company's assets and reputation.
  • Oversees and monitors all point of sales activities in the store, including sales transactions, customer orders, payments, inventory updates, customer service, returns, and refunds, gathering consumer data for feedback and improving customer experience.
  • Oversees cash transaction entry and management, including petty cash, point of sales (POS) cash elements, and change floats, ensuring accurate financial reporting and compliance with company policies.
  • Regularly audits own store administration and resolves any issues, assists in carrying out annual stock counts and spot checks, and ensures accurate inventory management.
  • Monitors and handles customer complaints and takes corrective action in line with policy, resolving customer complaints and responding to feedback in a timely and professional manner.
  • Tracks and evaluates brand sales performance, researches market trends and competitor trading activities to identify critical business factors and proposes action plans to increase sales and profitability.
  • Monitors and analyzes sales reports and provides insights to maximize stock potential, reports on the performance of new and core collections, and ensures accurate stock merchandise and management.
  • Maintains window and in-store displays to a high standard in line with merchandising guidelines, ensuring a visually appealing and engaging shopping experience for customers.
  • Oversees and monitors the inventory management in the store, including stock availability, order management, back store management, and stock movement within the store.
  • Ensures accurate stock merchandise and management, including stock ageing, stock loss, and space management, within the store.
  • Coordinates with facilities department on repairs or replacements of furniture or equipment, supports company maintenance standards/programs to optimize asset life, and ensures a safe and healthy work environment.
  • Maintains staffing levels consistent with operational needs to ensure exceptional customer service, prepares schedules, and ensures adequate shift coverage.
  • Ensures that the team is adequately trained in inventory management techniques, such as in-bound movement of goods, receiving, stocking, restocking, transfers, and managing inventory discrepancies.

Qualifications:

  • Fluent English (written and spoken)
  • Industry expertise
  • Product/Category knowledge
  • Retail Experience in GCC

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