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Retail Sales Representative

3 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates MAJID AL FUTTAIM Full time
Job Overview

As a vital member of our team, you will embody the principles of exceptional customer service, ensuring that every interaction aligns with the esteemed standards of Majid Al Futtaim.

Key Responsibilities
  • Customer Service Excellence: Serve as the ultimate advocate for customer satisfaction, comprehending their needs and facilitating an outstanding shopping experience.
  • Issue Resolution: Address customer inquiries and concerns swiftly and professionally, escalating matters to management when necessary, while maintaining a customer-centric approach.
  • Sales Achievement: Meet and exceed established sales objectives through innovative strategies, always prioritizing the customer’s interests.
  • Product Knowledge: Enhance sales performance by leveraging comprehensive product knowledge, actively seeking opportunities to upsell and cross-sell.
  • Store Maintenance: Uphold store standards consistently, assisting with various in-store tasks, including cleanliness, organization, and inventory replenishment.
  • Security Compliance: Adhere to all store security protocols and regulations to minimize the risk of stock loss.
  • Advanced Selling Techniques: Utilize advanced sales skills to better meet customer needs, foster high-value transactions, and cultivate a loyal customer base.
  • Merchandise Assistance: Recommend and assist customers in locating or obtaining products from other Majid Al Futtaim brands and stores when items are unavailable in-store.
Qualifications
  • High School Diploma or equivalent.
  • 1-2 years of relevant industry experience.
  • Strong communication abilities.
  • Outstanding customer service skills.