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Technical Account Manager

2 months ago

Dubai, Dubai, United Arab Emirates Intoude Foundation Full time
About the Role

We are seeking a highly skilled Customer Solutions Engineer to join our team at Intoude Foundation. As a key member of our customer-facing team, you will be responsible for delivering exceptional technical support and solutions to our customers.

Key Responsibilities
  • Technical Solutions Delivery: Design and implement technical solutions using the Enode API based on customer needs, ensuring seamless integration and optimal performance.
  • Customer Advocacy: Advise customers on product architecture and best practices for API usage, providing expert guidance to drive successful adoption and utilization.
  • Technical Support: Provide ongoing technical support, including debugging and issue resolution, to ensure customer satisfaction and loyalty.
  • Product Improvement: Proactively identify and implement fixes and improvements in the Enode codebase, enhancing the overall customer experience.
  • Product Champion: Champion new products and features based on customer feedback, driving innovation and growth within the company.
  • Internal Project Management: Drive internal projects to enhance the customer experience, collaborating with cross-functional teams to deliver high-impact initiatives.
About You

We are looking for a highly motivated and experienced professional with a strong background in customer engineering or user-oriented software engineering. The ideal candidate will possess:

  • 2+ years of relevant experience in customer engineering or user-oriented software engineering.
  • Proficient in managing technical client relationships and diving into codebases.
  • Experience in managing complex software projects with internal and external stakeholders.
  • Strong communication skills, with the ability to explain technical concepts effectively.
  • Agile and adaptable, thriving in a dynamic environment.
  • Nice to have: Experience in a technical role at a third-party API company.
What We Offer
  • A stimulating, fun, and caring work environment with high ambition.
  • Opportunity to join an early-stage climate tech startup with global aspirations.
  • Competitive compensation, including an attractive employee option program.
  • Unlimited PTO and flexible working schedule.
  • Stipend for home office setup and co-working space.