Quality Assurance and Training Coordinator

1 week ago


Dubai, Dubai, United Arab Emirates Accor Full time
Job Summary

We are seeking a highly motivated and detail-oriented intern to join our team at Accor. As a Learning and Development Intern, you will play a crucial role in supporting the development and implementation of training programs, ensuring that our team members have the skills and knowledge needed to deliver exceptional guest experiences.

Key Responsibilities
  • Training Coordination: Assist in the planning and organization of training sessions, including preparing materials, coordinating logistics, and ensuring that all necessary resources are available.
  • Documentation Management: Maintain accurate and up-to-date records of training sessions, including attendance reports, evaluation forms, and certificates.
  • Communication and Collaboration: Work closely with the Learning and Development Manager to ensure seamless communication and coordination of training initiatives across the organization.
  • Guest Experience Enhancement: Assist in the development and implementation of initiatives to enhance the guest experience, including monitoring and responding to guest reviews and feedback.
  • Administrative Support: Provide administrative support to the Quality Manager, including updating notice boards, monitoring departmental notice boards, and preparing data reports using the TrustYou platform.
Requirements
  • Education: Currently pursuing a Bachelor's degree from a reputable Hotel School or University.
  • Skills: Excellent communication and interpersonal skills, with the ability to build trusting relationships with colleagues and guests. Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Publisher.
  • Personal Attributes: Creative, effective team player with a high degree of professionalism, business acumen, energy, and determination. Guest-oriented, with a positive attitude and outgoing personality.
Preferred Qualifications
  • Knowledge of Luxury Hotel Standards: Basic knowledge of luxury hotel standards and operations.
  • Language Skills: Outstanding communication skills, both written and verbal. Additional foreign language skills are an advantage.


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