CRM and Loyalty Specialist

4 days ago


Dubai, Dubai, United Arab Emirates Al Khayyat Investments (AKI) Full time

The role of a CRM and Loyalty Solutions Specialist at Al Khayyat Investments (AKI) is to oversee the setup and improvement of Microsoft Dynamics CRM, Salesforce, and Loyalty systems within our organization. This position requires close collaboration with various business teams to effectively apply CRM technology in meeting business goals, enhancing customer service, and boosting operational efficiency.

  • This specialist will utilize CRM platform tools to develop custom workflows, rules, reports, and data analyses, ensuring that business teams receive necessary information for making informed decisions.
  • A deep understanding of all areas related to direct-to-consumer operations, focusing on e-commerce, retail, distribution, and contact center operations, along with their related systems, is an essential part of this role.
Key Responsibilities:
  • Subject Matter Expertise in CRM: Serve as a CRM expert in projects related to customer relationship management, including tracking contacts, activities, correspondence, issues, and integrating systems for reporting and email communications.
  • Business Process Evaluation: Assess current business processes against standard Microsoft Dynamics CRM and Salesforce functionality, translating them into functional requirements and designs, understanding business needs, documenting requirements, and conducting Gap Analysis.
  • CRM Implementation and Management: Lead the implementation, maintenance, and development of CRM and related systems to support business goals, enhance operational efficiency, or improve customer support and success.
  • Solution Design and Development: Conceptualize and design best-practice solutions leveraging product and industry knowledge, creating, sharing, and refining detailed functional designs with project team leads and client representatives.


  • Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full time

    · Set strategic target for the CRM and Loyalty base to support all business divisions· Set and deliver KPIs for CRM and Loyalty to ensure continuous growth· Manage all CRM applications with strong experience in martech and automation, ensuring systems optimization in line with strategic business needs for CRM and Loyalty systems to provide an effective...

  • CRM and Loyalty Head

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full time

    · Set strategic target for the CRMand Loyalty base to support all businessdivisions· Set and deliver KPIsfor CRM and Loyalty to ensure continuousgrowth· Manage all CRMapplications with strong experience in martech and automation,ensuring systems optimization in line with strategic business needsfor CRM and Loyalty systems to provide an effective...

  • CRM and Loyalty Head

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full time

    · Set strategic target for the CRMand Loyalty base to support all businessdivisions· Set and deliver KPIsfor CRM and Loyalty to ensure continuousgrowth· Manage all CRMapplications with strong experience in martech and automation,ensuring systems optimization in line with strategic business needsfor CRM and Loyalty systems to provide an effective...


  • Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full time

    · Set strategic target for the CRMand Loyalty base to support all businessdivisions· Set and deliver KPIsfor CRM and Loyalty to ensure continuousgrowth· Manage all CRMapplications with strong experience in martech and automation,ensuring systems optimization in line with strategic business needsfor CRM and Loyalty systems to provide an effective...


  • Dubai, Dubai, United Arab Emirates ARADA Developments LLC Full time

    We are seeking a CRM and Loyalty Solutions Architect to join our team at ARADA Developments LLC. This role is responsible for developing and implementing the Arada Hospitality CRM system, as well as driving loyalty program initiatives across our hospitality brands portfolio.About the Role:The successful candidate will define, evaluate, and deliver the...


  • Dubai, Dubai, United Arab Emirates Discovered MENA Full time

    Head of CRM, Loyalty and Brand PartnershipsPosition: Head of CRM, Loyalty & Brand Partnerships (Relocate to Dubai)Location: Dubai, UAE Salary: Up to 45k AED per month (114k GBP p/y Tax free)Our client, a multi-billion-dollar retail group headquartered in Dubai, is seeking a highly experienced and dynamic Head of CRM, Loyalty and Brand Partnerships to lead...


  • Dubai, Dubai, United Arab Emirates ARADA Developments LLC Full time

    We are seeking a Marketing Automation and CRM Specialist to join our team at ARADA Developments LLC. This role is responsible for developing and implementing the Arada Hospitality CRM system, as well as driving loyalty program initiatives across our hospitality brands portfolio.About the Role:The successful candidate will define, evaluate, and deliver the...


  • Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full time

    At Al Tayer Insignia, we are committed to delivering exceptional customer experiences. As our new Customer Experience Director, you will play a critical role in achieving this goal by setting strategic targets that support all business divisions.You will lead the development and implementation of our CRM and Loyalty strategy, working closely with...


  • Dubai, Dubai, United Arab Emirates Discovered MENA Full time

    Loyalty and Brand Partnership StrategistDevelop and execute innovative loyalty and brand partnership strategies to drive customer engagement and revenue growth for a multi-billion-dollar retail group.This role involves leading a dedicated team of professionals across CRM, loyalty, and analytics, playing a pivotal role in shaping and executing the company's...

  • Travel CRM Expert

    7 days ago


    Dubai, Dubai, United Arab Emirates Trip Full time

    At Trip, we're committed to delivering exceptional travel experiences for our customers.We're seeking a seasoned CRM Specialist to join our team and help us drive customer engagement and retention.In this role, you'll be responsible for designing and executing CRM plans to enhance customer experiences and loyalty.You'll work closely with internal departments...

  • Head of CRM

    4 days ago


    Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full time

    Roles and responsibilities Head of CRM and Loyalty serves as the voice of the customer and will champion key decision makingthat impacts the view of Al Tayer Insignia enabling key departments to make critical and informativedecisions to achieve growth and retention. This role is responsible for optimizing and developing Al Tayer Insignia customer base with...

  • Head of CRM

    4 weeks ago


    Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full time

    Roles and responsibilitiesHead of CRM and Loyaltyserves as the voice of the customer and will champion key decisionmakingthat impacts the view of Al TayerInsignia enabling key departments to make critical andinformativedecisions to achieve growth andretention. This role is responsible for optimizing and developingAl Tayer Insignia customer base with...

  • Head of CRM

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full time

    Roles and responsibilitiesHead of CRM and Loyaltyserves as the voice of the customer and will champion key decisionmakingthat impacts the view of Al TayerInsignia enabling key departments to make critical andinformativedecisions to achieve growth andretention. This role is responsible for optimizing and developingAl Tayer Insignia customer base with...

  • Head of CRM

    5 days ago


    Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full time

    Roles and responsibilities Head of CRM and Loyaltyserves as the voice of the customer and will champion key decisionmakingthat impacts the view of Al TayerInsignia enabling key departments to make critical andinformativedecisions to achieve growth andretention. This role is responsible for optimizing and developingAl Tayer Insignia customer base with...

  • Senior CRM Manager

    2 days ago


    Dubai, Dubai, United Arab Emirates Discovered MENA Full time

    CRM and Loyalty Excellence LeaderLead the development and execution of innovative CRM and loyalty strategies to optimize customer retention, acquisition, and lifetime value for a leading retail group in the Middle East.This role involves leading a dedicated team of professionals across CRM, loyalty, and analytics, playing a pivotal role in shaping and...

  • CRM Manager

    4 days ago


    Dubai, Dubai, United Arab Emirates ARADA Developments LLC Full time

    The CRM Manager will be responsible for developing and implementing Arada Hospitality CRM system, loyalty program across the hospitality brands portfolio. This role will engage with key stakeholders across all support functions including Marketing, IT, Digital, Branding to ensure a seamless customer experience within all touchpoints. The role will set a set...


  • Dubai, Dubai, United Arab Emirates Metropolitan Premium Properties Full time

    We are looking for a highly skilled CRM Support Specialist to join our team at Metropolitan Premium Properties.This role involves providing technical support and troubleshooting for CRM users, maintaining data accuracy, and optimizing workflows within the CRM system.About the Role:Ensure a seamless user experience on our CRM platform.Collaborate with...

  • CRM Executive

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Assembly Global Full time

    OverviewAssembly is made of the ingredients of the modern agency, bringing together data, talent, and technology to deliver a connected set of solutions for media + more to the best brands on the planet. We're home to more than 1,800 of the industry's top talent across 25+ offices, who bring unmatched global omnichannel media expertise + data, technology,...


  • Dubai, Dubai, United Arab Emirates Metropolitan Premium Properties Full time

    Metropolitan Premium Properties is seeking a seasoned CRM Support Specialist to assume a pivotal role in our organization.Responsibilities will include providing technical support and troubleshooting for CRM users, collaborating with cross-functional teams to enhance CRM functionality, and maintaining data accuracy and optimizing workflows within the CRM...


  • Dubai, Dubai, United Arab Emirates Jumeirah Full time

    Manager - Loyalty and Partnerships - Brand Loyalty - Jumeirah Group Services United Arab Emirates Trending Job Description About Jumeirah & the Hotels Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah...