Senior Dynamics 365 Administrator

1 week ago

Ajman, Ajman, United Arab Emirates AQAAR - Ajman Properties Corporation Full time
About the Role

AQAAR - Ajman Properties Corporation is seeking a highly skilled Microsoft Dynamics 365 Administrator to join our team. As a key member of our IT department, you will be responsible for the administration and maintenance of our Dynamics 365 infrastructure and databases.

Key Responsibilities
  1. Infrastructure Administration: Configure and manage all infrastructure related to FinOps and CRM, ensuring seamless integration and optimal performance.
  2. Database Administration: Administer databases for FinOps and CRM, including DB export/import activities, backup and recovery, and performance tuning.
  3. SSIS Integration Server Administration: Manage SSIS integration server and KingswaySoft utility administration for FinOps and CRM.
  4. FinOps Service Fabric Cluster Upgrade and Maintenance: Perform upgrades and maintenance on FinOps Service Fabric clusters.
  5. DB and Application Performance Tuning and Monitoring: Monitor and tune database and application performance to ensure high levels of performance, availability, and security.
  6. Day-to-Day Support Requests: Provide day-to-day support for data correction and other related issues.
  7. Environment Preparation: Prepare environments for DB restores as per Dev team requirements.
  8. FinOps and CRM DB Backup and Recovery: Perform regular backups and recoveries of FinOps and CRM databases.
  9. LCS Management and Administration: Manage and administer LCS (Lifecycle Services) for FinOps and CRM.
  10. FinOps Package Deployment: Deploy FinOps packages on UAT and Production environments as per requests.
  11. FinOps Application Version Upgrade and Platform Updates: Upgrade and deploy FinOps application versions and platform updates.
  12. Microsoft Relationship Management: Manage Microsoft relationships related to product support and licenses.
  13. Database Server and Process Maintenance: Maintain database servers and processes, including monitoring of system health and performance.
  14. Tool Development and Automation: Develop and implement tools to automate monitoring and initiate corrective actions.
  15. Security Administration: Administer security by maintaining users and security roles within the ERP system.
  16. Process Refining and Automation: Refine and automate regular processes, track issues, and document changes.
  17. Issue Analysis and Resolution: Analyze, solve, and correct issues in real-time, providing end-to-end problem resolution.
  18. Collaboration and Troubleshooting: Collaborate with team members to troubleshoot and resolve ERP and CRM infrastructure-related issues.
  19. Integration and Technical Troubleshooting: Monitor and maintain integrations, including technical troubleshooting of APIs and source/target integration points.
  20. End-User Support: Provide support to the end-user community to ensure database accuracy, integrity, and cleanliness.
  21. Best-Practice Process Establishment: Work with ERP team members to establish best-practice processes within company systems.
  22. ERP Third-Party Add-On Program Evaluation and Implementation: Support the evaluation, implementation, and utilization of ERP third-party add-on programs.
  23. Knowledge Maintenance: Maintain knowledge of all current ERP and CRM features and releases.
  24. Vendor Coordination: Coordinate with vendors to define the best solution architecture and implementation/data migration approach.
  25. Microsoft Dynamics 365 Expertise: Possess deep knowledge of Microsoft Dynamics 365 for Finance and Operations.
  26. Technical Skills: Expert-level experience with Microsoft SQL Server 2012+ and tools used to monitor and troubleshoot database issues, Microsoft Windows Server 2016+, and MS Azure administration.
  27. Soft Skills: Excellent communication skills, verbal and written, ability to work well independently and collaboratively, and ability to work effectively with changing priorities in a dynamic environment.
  28. Education and Experience: BS or Master's degree in MIS or Computer Science, with a minimum of 2-8 years of experience in database administration in a mid-to-large company.

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