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Customer Support Representative

2 months ago

Dubai, Dubai, United Arab Emirates City of Northport, AL Full time
Job Description

As a Customer Support Representative at Al-Futtaim Retail, you will play a vital role in ensuring a seamless customer journey by providing a hassle-free, consistent, and inspiring customer experience. This includes:

Key Responsibilities
  • Build and retain long-lasting relationships with customers by ensuring a positive shopping experience that creates trust in the brand.
  • Ensure that all customer cases are accurately raised in the CRM system for follow-up and accurate data recording.
  • Follow department action plans to ensure an improved customer experience and a consistent approach.
  • Work towards achieving first call resolution by finding and offering a solution to the customer.
  • Communicate with customers in a positive, friendly, and empathetic manner to provide a consistent meeting with the customer.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Proficiency in using CRM systems and other software applications.
What We Offer

As a Customer Support Representative at Al-Futtaim Retail, you will have the opportunity to work with a diverse team of professionals and contribute to the growth and success of the company. You will also have access to ongoing training and development opportunities to enhance your skills and knowledge.