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Retention and Engagement Specialist
1 week ago
Vantage seeks a skilled Retention and Engagement Specialist to drive customer loyalty and retention efforts across multiple markets.
Key Responsibilities:
- Designing and implementing effective retention strategies to boost customer lifetime value for Vantage's Forex/Crypto/Stock trading platforms.
- Utilizing customer data insights to identify high-value customers and craft tailored retention plans.
- Collaborating with cross-functional teams to refine user experiences, products, and services that meet customer needs.
- Developing and executing targeted retention campaigns (e.g., email, push notifications, SMS) to re-engage customers and improve retention rates.
- Providing regular reports on key performance indicators (KPIs) related to retention and churn reduction. Analyzing data to inform strategic adjustments.
- Fostering strong relationships with customers through surveys, feedback channels, and community engagement to better understand their requirements.
We offer:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.