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Retention and Engagement Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Vantage Full time

Vantage seeks a skilled Retention and Engagement Specialist to drive customer loyalty and retention efforts across multiple markets.

Key Responsibilities:

  • Designing and implementing effective retention strategies to boost customer lifetime value for Vantage's Forex/Crypto/Stock trading platforms.
  • Utilizing customer data insights to identify high-value customers and craft tailored retention plans.
  • Collaborating with cross-functional teams to refine user experiences, products, and services that meet customer needs.
  • Developing and executing targeted retention campaigns (e.g., email, push notifications, SMS) to re-engage customers and improve retention rates.
  • Providing regular reports on key performance indicators (KPIs) related to retention and churn reduction. Analyzing data to inform strategic adjustments.
  • Fostering strong relationships with customers through surveys, feedback channels, and community engagement to better understand their requirements.

We offer:

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.