Current jobs related to Service Excellence Manager - Abu Dhabi, Abu Dhabi - Abroad Work

  • Service Excellence Liaison

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    **Our Expectations**We expect our Lobby Ambassador to provide exceptional customer service and create a memorable experience for our guests. This includes having a complete understanding of the hotel's services, facilities, and layout, as well as being knowledgeable on all VIP arrivals, in-house, and departure guests.Key Responsibilities:We are looking for...

  • Service Excellence Leader

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates The Netwallet Full time

    Key ResponsibilitiesLead and develop a high-performing customer service team, focusing on strategy, coaching, and performance management.Solve complex customer complaints and grievances, providing timely resolutions that meet customer expectations.Develop and implement strategies to achieve and surpass customer satisfaction metrics, aligning with business...

  • Service Excellence Associate

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Zofeur Full time

    Service Excellence AssociateAt Zofeur, we strive to deliver exceptional customer experiences through our on-demand mobility services.As a Service Excellence Associate, you will be responsible for delivering top-notch service to our clients, ensuring their needs are met promptly and professionally.Key Responsibilities:Communicate effectively with customers...

  • Service Excellence Specialist

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Elliot Group Full time

    We're looking for a Service Excellence Specialist to join our team at the Elliot Group. In this role, you'll be responsible for driving excellence in a highly specialized and dynamic industry by providing leadership and direction to technical service engineers.Main ResponsibilitiesCoordinate technical activities between global regions, Sodegaura, and/or...

  • Service Excellence Specialist

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Adecco Holding Emirates B.V. Full time

    Service Excellence SpecialistJob Title: Service Excellence SpecialistCompany Overview: Our client is an electronics and phones retail store seeking a highly skilled Service Excellence Specialist to join their team.About the Job: The ideal candidate will have a strong passion for delivering exceptional customer service and driving business growth. You will be...

  • Service Excellence Director

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates ESCO Energy Services Full time

    About the RoleThis is a leadership pathway where you will own the operation, build processes, and lead teams.As a key member of our core team, you will work directly with the Vice President of Operations to strengthen our leadership structure.Your Key Contributions:Drive operational excellence across multiple service linesDevelop and implement efficient...

  • Digital Service Excellence, Senior Manager

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Michael Page Full time

    Job description / RoleEmployment: Full TimeIn this role, you will be instrumental in leading and executing our digital service strategy, ensuring seamless and exceptional experiences for our users.You will be responsible for driving continuous improvement, leveraging data to inform decisions, and fostering a culture of digital excellence within the...

  • Service Excellence Specialist

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time

    Job Summary:We are looking for a skilled Service Excellence Specialist to join our team in Al Ain, United Arab Emirates. The successful candidate will be responsible for delivering exceptional customer service and support to our valued customers.Main Duties:Serve as the primary point of contact for customer inquiries, concerns, and requestsResolve customer...

  • Service Excellence Specialist

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Four Seasons Hotels And Resorts Full time

    Job SummaryWe are seeking an experienced Service Excellence Specialist to join our team at Four Seasons Hotels And Resorts. The successful candidate will be responsible for ensuring that guests receive exceptional service and have a memorable dining experience at the Butcher & Still Restaurant.About the RoleEnsuring guest satisfaction: monitoring guest...

  • Visitor Services Training and Excellence Manager

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates BLR WORLD Full time

    JOB DESCRIPTIONVisitor Services Training and Excellence Manager Zayed National MuseumAbout BLR WORLDBLR WORLD is an award-winning talent consultancy for the culture, entertainment, and events sectors, enabling organisations to plan, staff, and operate unique permanent and temporary visitor experiences with the very best people.Our core services are HR...

  • Visitor Services Training and Excellence Manager

    2 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates BLR WORLD Full time

    JOB DESCRIPTION Visitor Services Training and Excellence Manager Zayed National Museum About BLR WORLD BLR WORLD is an award-winning talent consultancy for the culture, entertainment, and events sectors, enabling organisations to plan, staff, and operate unique permanent and temporary visitor experiences with the very best people. Our core services...

  • Service Excellence Coordinator

    1 day ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Majid Al Futtaim Full time

    ROLE SUMMARYThe Service Excellence Coordinator is responsible for raising Purchase Requisitions and Purchase Orders for all non-merchandise products & services within MAFL and maintaining a clear and updated tracker for all POs per department. The role is to ensure the standard process is followed and centralized.ROLE PROFILERaise Purchase Requisitions and...

  • Service Delivery Excellence Director

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full time

    Responsibilities and RequirementsThe Global Passenger Handling Operations Manager will be responsible for developing and implementing airport service standards to ensure consistent and compliant delivery of passenger services across all touchpoints. Key responsibilities include:Developing and implementing effective policies, procedures, and communication...

  • Customer Service Executive

    2 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates HR Orb Delivering Excellence Full time

    Strong communication and organizational skillsJobseekers from any countryJob Type: Full-TimeWorking Hours: Monday Friday, 8:00 AM to 5:00 PMSeeking a dedicated Customer Service Executive to join our client's team. This role involves close coordination with customers, overseas partners/agents, and local vendors to ensure smooth shipment processes.Key...

  • Visitor Services Training and Excellence Manager BLRWORLD

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates BLR WORLD Full time

    JOBDESCRIPTION Visitor ServicesTraining and Excellence Manager Zayed National MuseumAbout BLR WORLDBLR WORLD is an awardwinning talent consultancy for theculture entertainment and events sectors enabling organisations toplan staff and operate unique permanent and temporary visitorexperiences with the very best people. Our coreservices are HR Consultancy...

  • Service Excellence Specialist

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Capital Motion Restaurants Management Full time

    About YouTo be successful in this role, you will need to possess strong leadership skills, excellent communication abilities, and a keen eye for detail. If you are a results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

  • Service Excellence Specialist

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Galadari Brothers Full time

    About Galadari Automobiles Co. (GAL)We are a leader in the automobile sector in the UAE.We have showrooms in Dubai, Abu Dhabi, Al Ain, Sharjah, Ras Al Khaimah and Fujairah.Job ResponsibilitiesDeliver exceptional customer experiences.Develop strong relationships with customers.Provide expert knowledge of products and services.

  • Service Delivery Excellence Leader

    2 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full time

    Job Title: Etihad Guest Programme ManagerReports to: Senior Leadership TeamLocation: Abu Dhabi, UAEJob Type: Full-timeAbout the Role:This exciting opportunity is to lead the Etihad Guest Member Service team, focusing on delivering exceptional guest experiences and programme performance. As a Programme Manager, you will be responsible for managing day-to-day...

  • Manager- Procurement Excellence

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates EMSTEEL Group Full time

    General Summary : Operates under the direction of the Procurement Director. Makes independent decisions with work performance subject to general review. Responsible for building and shaping Procurement processes excellence and efficiency, performance management programs and governance across the organization in a manner that ensures that efficient and...

  • Service Excellence Expert 13 years required

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Trans Skills Group Full time

    A Service Excellence Expert is responsible for ensuring that an organization consistently provides outstanding service to its customers, clients, and stakeholders. Their role involves creating strategies and frameworks to enhance service delivery, building strong customer relationships, and driving continuous improvements to meet or exceed customer...

Service Excellence Manager

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Abroad Work Full time

Job Overview

We are seeking a highly motivated and experienced Service Excellence Manager to join our team at Abroad Work. This role will be responsible for motivating the Front Office team to provide exceptional service to customers.

The ideal candidate will have a friendly demeanor and be able to develop high-quality relationships with guests throughout their stay. They will also handle any guest complaints or contentious issues and provide a fast solution.

In this role, you will oversee and supervise guest arrivals and departures with the front office executive and duty managers. You will ensure that personalized service is offered to each and every guest.

Key Responsibilities:

  • Motivate the Front Office team to provide exceptional service to customers
  • Develop high-quality relationships with guests throughout their stay
  • Handle guest complaints or contentious issues and provide a fast solution
  • Oversee and supervise guest arrivals and departures with the front office executive and duty managers
  • Ensure personalized service is offered to each and every guest

Requirements:

  • High school diploma or equivalent required
  • 1+ years of experience in customer-facing role
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment
  • Proactive and results-driven