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Service Delivery Excellence Leader

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full time

Job Title: Etihad Guest Programme Manager

Reports to: Senior Leadership Team

Location: Abu Dhabi, UAE

Job Type: Full-time

About the Role:

This exciting opportunity is to lead the Etihad Guest Member Service team, focusing on delivering exceptional guest experiences and programme performance. As a Programme Manager, you will be responsible for managing day-to-day operations, developing and implementing strategies to improve service quality and drive business growth.

Key Responsibilities:

  • Develop and implement process improvements to enhance guest experiences and programme performance.
  • Manage and oversee the Etihad Guest Member Service Operations, Data Processing Unit and Service Performance & Quality teams.
  • Collaborate with cross-functional teams to achieve business objectives and drive revenue growth.

Requirements:

  • Bachelor's degree with a minimum 5 years of experience in a similar role, preferably in the airline industry.
  • Proven track record of delivering exceptional results in a fast-paced environment.
  • Exceptional leadership, communication and interpersonal skills.