Visitor Services Training and Excellence Manager BLRWORLD

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates BLR WORLD Full time

JOBDESCRIPTION

Visitor ServicesTraining and Excellence Manager Zayed National Museum

About BLR WORLD

BLR WORLD is an awardwinning talent consultancy for theculture entertainment and events sectors enabling organisations toplan staff and operate unique permanent and temporary visitorexperiences with the very best people.

Our coreservices are HR Consultancy Recruitment Training and Operations. Wefind brilliant people create high performing teams designenvironments and training to help them thrive then manage themseamlessly on the ground. The result Oneofakind experiencesdelivered by energised and enthusiastic teams exceeding the higheststandards.

About therole

BLR WORLD is hiring aVisitor Services Training and Excellence Manager for composingcontent scheduling and delivering training to the Visitor Servicesteam and to staff who will interact with the visitors. The trainingprogramme will begin with induction but we aim to have dailybitesize sessions and ongoing training to keep staff engagedcontinuously developing up to date and positive.

KeyResponsibilities

  • Managethe training schedule for the Visitor Services team which will needto work around operationalrequirements.
  • Devisetraining subjects content and sessionstructures.

  • Monitor stafftraining records to ensure that mandatory training andcertification is up todate.
  • Report on trainingoutcomes andbudget.

  • Organise thenecessary resources for training sessions including room andresource booking.
  • Manageguestspeakers/trainers.

  • Requestand coordinate training sessions from other departments.

  • Work with the VS SectionHead to develop the ongoing trainingstrategy.
  • Analyse andreport on customer satisfaction using findings to developstrategies forimprovement.
  • Cover otherVS positions when required.

  • Any other duties in linewith the roles function as requested by the VS SectionHead

RequiredExperience

  • Experienceof working in a cultural environment in a supervisory or managementposition
  • Minimum 3yrsexperience of composing and delivering training to large groups ina cultural hospitality or customer facingenvironment.
  • Strong ITskills and the ability to pick up new softwarequickly

  • Fluent Arabic andEnglish written and spoken

PreferredExperience:

  • Additionallanguages is anadvantage

  • Experience ofworking in a museum or touristattraction

Required Education /Qualifications

  • Degreelevelin a relevant subject e.g. tourism art history museum studies artsadministration hospitality trainingeducation
Key Skills
Car Driving,Apache,Import,BackOffice Operations,Accident Investigation
Employment Type : Full Time
Experience: years
Vacancy: 1

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