Operations Team Leader

4 weeks ago


Dubai, Dubai, United Arab Emirates Skill Farm Full time
Position Overview:
As an Operations Team Leader, you will be responsible for overseeing and enhancing client relationships to guarantee an exceptional client experience.

Key Responsibilities:
1. Manage a direct report to provide necessary training and support.
2. Ensure clients receive prompt and precise responses to their inquiries.
3. Compile and present monthly reports to management, detailing volumes, timeliness, and initiatives.
4. Assist in executing daily processes related to payment tracking and release, ensuring operational efficiency.
5. Verify documentation against system information, ensuring accuracy and addressing discrepancies.
6. Analyze monthly reports to identify trends and collaborate with business partners to minimize inquiries.
7. Review and authorize daily checklists to confirm task completion.

Qualifications:
- Bachelor's degree or equivalent experience in Business, Accounting, or Finance.
- Proven experience in client or customer communication is essential.
- Experience in calculation or rate fixing is highly desirable.
- Banking experience is a plus.
- Familiarity with agency and trust functions is beneficial but not mandatory.
- Proficient in handling numerical data and financial information.
- Strong understanding of documentation and deal structures is required.

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