CRM Service Technical Specialist
5 days ago
The ideal candidate for this CRM Service Technical Specialist role will have strong technical knowledge and experience working with Microsoft D365 CRM. The successful candidate will be responsible for implementing and optimizing Microsoft Dynamics 365 CRM Service solutions and configuring entities, relationships, and workflows to meet client requirements.
Key Responsibilities:
- Implement and optimize Microsoft D365 CRM Service solutions to meet client needs.
- Configure CRM entities, relationships, and workflows to align with business objectives.
- Develop and automate business processes using Power Automate to increase efficiency.
- Collaborate with stakeholders to gather requirements and translate them into CRM solutions.
- Provide technical and functional expertise in CRM Service implementations to ensure successful project outcomes.
- Troubleshoot and resolve CRM-related issues to maintain system integrity.
Requirements:
- 5-7 years of experience in a techno-functional role with Microsoft D365 CRM.
- Strong expertise in CRM Service implementation and entity configuration.
- Proficiency in Power Automate for business process automation and entity configuration.
- Ability to work collaboratively with technical and business teams to deliver high-quality solutions.
- Strong analytical and problem-solving skills to resolve complex issues.
- Excellent communication and documentation abilities to effectively convey ideas.
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