Customer Experience Associate

4 days ago


Dubai, Dubai, United Arab Emirates Capital Full time

Capital.com: Where Talent Meets Opportunity

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Be part of a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

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About the Role

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We are seeking a Customer Experience Associate to join our team. As a key player at the forefront of the digital assets movement, you will propel your career to new heights.

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Key Responsibilities

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  • Client Engagement:
    Offer high-quality support and guidance to clients in navigating and utilizing the platform, helping them with trading setup, deposits, withdrawals, and account management.
  • Issue Resolution:
    Resolve client inquiries and issues promptly and effectively, ensuring clients have a seamless experience with the Capital.com platform.
  • Platform Guidance:
    Assist clients in understanding platform features, trading tools, market conditions, and risk management to enhance their trading experience.
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Requirements

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  • Education:
    Bachelor's degree in Business, Finance, Economics, or a related field (desired).
  • Experience:
    Previous experience in customer support, client services, or a similar role, preferably in a financial services or trading environment.
  • Technical Skills:
    Proficient in MS Office Suite (Word, Excel, etc.), and experience with CRM software or ticketing systems.
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Benefits

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  • Competitive Salary: Great work deserves great pay Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
  • Work-Life Harmony: Enjoy a healthy balance between your professional and personal life.


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