Customer Experience Associate
6 days ago
Job Overview:
As a Food and Beverage Attendant at Rotana Hotels, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our dining facilities.
About the Role:
This position involves working in a fast-paced environment, taking orders, serving food and beverages, and ensuring customer satisfaction. As a key member of our team, you will be responsible for maintaining high standards of customer service, working collaboratively with colleagues to achieve common goals, and contributing to the overall success of the business.
Key Responsibilities:
- Greet and seat customers in a professional manner, providing a welcoming atmosphere for guests.
- Take accurate customer orders and relay them promptly to the kitchen staff, ensuring seamless service delivery.
- Serve food and beverages efficiently, maintaining a high level of quality and presentation.
- Respond to customer inquiries and resolve any issues or complaints in a prompt and professional manner.
- Maintain the cleanliness and organization of the dining area, adhering to high standards of hygiene and presentation.
- Collaborate with kitchen staff to ensure timely service, promoting a positive and supportive team dynamic.
Required Skills and Qualifications:
- Proven experience as a Food and Beverage Attendant or similar role, demonstrating expertise in customer service and communication.
- Excellent interpersonal skills, with the ability to work effectively in a team environment.
- Ability to work well under pressure, managing multiple tasks and priorities in a fast-paced environment.
- Strong attention to detail, with a focus on delivering exceptional customer service.
- Knowledge of food and beverage menus, with the ability to make informed recommendations and suggestions.
- Flexibility to work evenings, weekends, and holidays, adapting to changing schedules and demands.
- High school diploma or equivalent, with ongoing training and development opportunities available.
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