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Customer Experience Associate

2 weeks ago

Dubai, Dubai, United Arab Emirates Kemipex Full time

Kemipex is a dynamic company in the chemical manufacturing industry, seeking an experienced Customer Experience Associate to join our team in Dubai. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients.

The ideal candidate will have 1-3 years of experience in B2B sales support, with a proven track record of delivering results-driven solutions. You will be responsible for managing sales orders, coordinating across departments, maintaining ERP and CRM systems, and analyzing customer insights to drive business growth.

Key Responsibilities:

  • Sales Order Management: Creating and preparing sales orders following SOPs, ensuring accuracy and completeness before submission.
  • Cross-Department Coordination: Collaborating with Sales, Logistics, Procurement, and Finance to ensure tasks are completed on time and resolving inter-departmental issues.
  • Customer Insights and Reporting: Providing detailed reports on customer needs, feedback, market competition, and opportunities for new products.

Requirements:

  • Customer Support Experience: 2+ years in customer support, sales coordination, or similar roles, with a focus on exceptional customer service.
  • ERP Expertise: Knowledge of Microsoft Dynamics Business Central (preferred) and hands-on experience with ERP and CRM systems.
  • Analytical Abilities: Strong data handling, analysis, and reporting skills, with an analytical mindset to identify issues and propose solutions.