Customer Experience Associate

4 days ago


Dubai, Dubai, United Arab Emirates Minimalist Full time

We are seeking a Customer Experience Associate to join our team at Minimalist. As a key member of our customer experience team, you will be responsible for ensuring that customers have an exceptional experience with our brand.

Key Responsibilities:
  • Engage with customers through various channels, including phone, email, and social media, to resolve queries and concerns;
  • Develop and maintain strong relationships with customers to ensure loyalty and retention;
  • Work closely with internal teams to identify and address customer pain points, improving overall customer satisfaction.
Requirements:
  • A minimum of 1 year of experience in Sales, Marketing, or Customer Representation, preferably in a startup or e-commerce company;
  • Familiarity with CRM software and other customer relationship management tools;
  • Possession of a Bachelor's degree in a relevant field is advantageous;
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues;
  • Fluency in Khaleeji Arabic is highly valued.
Benefits:

We offer a collaborative work environment, opportunities for growth and development, and a competitive compensation package.



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