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Customer Experience Associate

2 weeks ago

Dubai, Dubai, United Arab Emirates Esemarat Group Full time
Job Summary

Esemarat Group seeks a highly motivated Customer Experience Associate to join our team in Dubai. As a Waiter/Waitress, you will play a vital role in delivering exceptional customer experiences, ensuring seamless service delivery, and maintaining a clean and organized dining area.

  • Deliver outstanding customer experiences, consistently meeting or exceeding guest expectations.
  • Develop a thorough understanding of our menu offerings, making informed recommendations to enhance the guest experience.
  • Work closely with colleagues to maintain a spotless dining area, adhering to health and safety protocols.
  • Cultivate strong relationships with guests, addressing concerns promptly and professionally.
  • Assist in achieving sales targets by effectively promoting our services and products.

Requirements:

  • Education: High school diploma or equivalent.
  • Experience: Minimum 1-2 years of experience as a waiter/waitress in a restaurant, café, or hotel.
  • Skills:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Team player with a positive attitude.
  • Basic knowledge of food and beverage service.
  • Language: Fluency in English is required (Arabic or other languages is a plus).
  • Availability: Willingness to work shifts, weekends, and public holidays.