Customer Service Representative
4 weeks ago
At Marriott International, we believe that treating guests exceptionally starts with the way we treat our associates. We are looking for talented individuals who genuinely love what they do to create a truly extraordinary experience.
As a Customer Service Representative, you will be the face of our hotel, providing exceptional service to our guests. You will be responsible for responding to guest calls with courtesy and efficiency, dispatching appropriate personnel to fulfill guest requests promptly, and maintaining a comprehensive log of guest requests.
We offer a competitive salary with excellent benefits, including accommodation, meals on duty, transportation, and world-class training and development opportunities. You will also have access to discounted accommodation in over 8,000 hotels worldwide, discounted food and drink in all our restaurants and bars, and unlimited career opportunities.
Our expectations from the role include:
- Exceptional Customer Service: Respond to guest calls with courtesy and efficiency, adhering to Marriott International standards.
- Detailed Documentation: Maintain a comprehensive log of guest requests, including guest information, issues, resolutions, and follow-up actions.
- System Proficiency: Demonstrate expertise in OPERA, GXP, AVAYA, Open Table, and related operating systems.
- Proactive Approach: Represent Marriott professionally, maintain a positive attitude, and ensure seamless handovers to colleagues.
- Reservation Management and Coordination: Manage Open Table reservations accurately, verifying special occasions and handling customer inquiries.
We are committed to promoting our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.
At Marriott International, we are dedicated to providing our guests with an exceptional experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
", "call_to_action": "Apply Now"}-
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