Hotel Guest Services Representative
2 days ago
Key Responsibilities:
- Deliver exceptional guest experiences through friendly and personalized interactions.
- Provide accurate and timely information about hotel facilities, services, and local attractions.
- Support colleagues in maintaining a smooth and efficient front office operation.
- Handle guest complaints and feedback in a professional and empathetic manner.
- Communicate effectively with internal departments to ensure seamless guest service.
- Stay up-to-date on room inventory and competitor activity to optimize occupancy and revenue.
Requirements:
- Proven experience in a similar role, with excellent communication and interpersonal skills.
- Able to inspire and motivate colleagues to deliver exceptional guest service.
- Self-motivated and proactive, with a strong sense of accountability.
- Fluent in English, with a positive and friendly attitude.
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