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Assessment Coordinator

3 months ago

Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

Key Responsibilities:

Service Delivery

  • Receives directives and requests from the operations manager, organizing resources promptly to ensure efficient and effective task execution.
  • Modifies work plans as necessary to align with customer expectations.
  • Oversees and monitors the administration of assessments by proctors and supervisors, ensuring accuracy in test instructions and the maintenance of suitable testing environments.
  • Utilizes standardized systems and processes to effectively plan and coordinate timely and cost-efficient logistical support, delivering high-quality services to a diverse range of customers.
  • Stays updated on advancements in technology related to standardized test administration, including computer-based testing and machine scoring.
  • Manages all operations at testing venues for various examination products, including staff management, procedural oversight, and troubleshooting.
  • Identifies and procures new venues based on operational capacity needs.

Customer Relations and Stakeholder Engagement

  • Takes full accountability for researching and resolving complex or escalated operational complaints from customers, coordinating with colleagues and departments as needed.
  • Provides guidance and information to students and prospective candidates regarding testing policies, procedures, and outcomes.
  • Fosters and maintains strong working relationships within the organization to facilitate effective service delivery.
  • Builds robust relationships with venues owned and managed by the organization, providing feedback for improvements based on audit standards.

Risk Management and Compliance

  • Implements standardized processes to monitor compliance with corporate risk management procedures relevant to service delivery, safeguarding the interests of the organization and its customers.
  • Supervises venue staff, including recommendations for hiring, performance evaluations, training, and problem resolution.
  • Ensures all test administration adheres to relevant policies, regulations, guidelines, and standards.
  • Conducts health and safety inspections of examination venues to comply with corporate and awarding body guidelines.

Essential Qualifications:

  • Bachelor's Degree or equivalent professional experience of at least 2 years in a similar setting.
  • Experience in an examination environment.
  • Proven experience in managing operations within an examination context.

Desirable Qualifications:

  • Familiarity with quality and compliance policies.
  • Experience in administering school examinations.

Additional Information:

  • Number of positions available: 1
  • Employment Type: Fixed-term contract for 2 years
  • Salary: Competitive monthly remuneration
  • Note: Candidates must be based in the region.