Front Desk Associate
4 weeks ago
We are seeking a highly skilled and customer-focused Receptionist to join our team at Accor. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Guest Service: Provide personalized and courteous service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Front Desk Operations: Manage the front desk area, ensuring a smooth and efficient check-in and check-out process for guests.
- Team Collaboration: Work closely with other departments, including housekeeping and food and beverage, to ensure seamless service delivery.
- Accommodation Standards: Familiarize yourself with Accor's corporate and local standards, ensuring compliance and adherence to our high standards of service.
- Reporting and Communication: Regularly report to supervisors and night managers on any issues or concerns, ensuring effective communication and resolution.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
- Problem-Solving: Ability to think critically and resolve problems in a timely and effective manner.
- Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a fast-paced environment.
- Adaptability: Flexibility and adaptability, with the ability to adjust to changing situations and priorities.
What We Offer: As a Receptionist at Accor, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional service to our guests. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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