Customer Experience Specialist
6 days ago
**Company Overview:**
Majid Al Futtaim Holding is a leading business group in the Middle East, North Africa, and Central Asia regions. We operate in various sectors, including retail, entertainment, and hospitality.
We have a strong presence in 18 countries, employing over 48,000 people. Our revenue exceeds US$ 11 Billion, and we continue to grow and expand our operations.
**Job Description:**
The Sales Associate will play a crucial role in achieving set sales targets through effective sales and customer service. The ideal candidate will possess excellent communication skills, good industry experience, and a high school certificate.
**Responsibilities Include:**
- Delivering exceptional customer service standards, understanding customer needs, and enabling a seamless shopping experience.
- Addressing customer concerns promptly and professionally, escalating issues to the store manager when necessary.
- Contributing to enhanced sales targets by demonstrating thorough product knowledge and up-selling/cross-selling opportunities.
- Maintaining store standards at all times, supporting with tasks such as cleanliness, tidiness, and replenishment.
- Complying with store security policies and regulations to minimize stock loss.
- Using advanced selling skills to support customers' needs, generate high-value transactions, and build repeat custom.
- Recommending and locating merchandise based on customer need in other Majid Al Futtaim fashion brands and stores, if not available in-store.
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