Airport Ambassador

2 weeks ago


Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time
Job Summary

We are seeking a highly organized and detail-oriented Airport Representative to join our team at Mandarin Oriental Hotel Group. As an Airport Representative, you will be responsible for ensuring seamless guest arrivals and departures, coordinating with our Concierge and Guest Relations teams, and providing exceptional customer service.

Key Responsibilities
  • Coordinate Guest Arrivals: Work closely with Concierge and Guest Relations to prepare daily guest arrival lists by flight details, ensuring a smooth and efficient check-in process.
  • Transportation Coordination: Coordinate with the Chief Concierge to determine the number of cars needed for expected arrivals, ensuring timely and convenient transportation for our guests.
  • Guest Greeting and Farewell: Greet guests upon arrival and bid farewell at the airport's arrival hall, providing a warm and welcoming experience.
  • Baggage Handling: Handle guest baggage for arrival and departure at the airport, ensuring it is delivered to the correct destination.
  • Concierge Support: Advise Concierge and Guest Relations on group and VIP movements, as well as flight information, to ensure seamless coordination.
  • Lost Baggage Handling: Handle guest baggage lost in transit, working closely with our Concierge team to resolve the issue efficiently.
  • Flight Reconfirmation: Handle flight reconfirmation upon request, ensuring our guests' travel plans are up-to-date and accurate.
  • Departmental Support: Perform any other reasonable duties required by the department head from time to time, supporting the team in achieving our goals.
  • Guest Complaint Resolution: Handle any guest complaints and report to the Chief Concierge of any concerns for further service recovery actions.
Requirements

To be successful in this role, you will need to possess excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.


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