Guest Service Line Agent

4 months ago

Dubai, United Arab Emirates Melia Hotels International Full time

**_“The world is yours with Meliá”_**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
- Assists and participate in the daily pre-shift meetings (Energize ME).
- Perfectly carries out brand standards on both a department and hotel level.
- Complies with assigned deadlines and always maintains high standards in their work.
- Defends the image of the property and Brand at all times.
- Responsible of becoming a prime example of exceptional and personalised service, being proactive, showing initiative and constantly demonstrating team work with other departments.
- Works as part of a team to accomplish a unified goal.
- Has optimum knowledge, understands, lives and breathes the mission, culture and spirit of the Brand. Expresses enthusiasm, energy and positive vibes within the organisation. Always acts according to company ethics and values.
- Has the finest knowledge of all hotel services such as the opening hours, products and details of every outlet.
- Greets both internal and external clients with a welcoming smile expressing genuine warmth at all times.
- Responsible of answering all external and internal calls, providing personalised, informative and professional service, doing all possible to surpass guest’s expectations and providing exactly what they require.
- Deals with all telephone calls in a professional manner with a warm and welcoming tone in their voice.
- Always answers the phone within the first three rings.
- Is fully knowledgeable of the daily hotel situation (Occupancy, average room rate, groups and conventions in house, latest package and offers, VIPs ).
- Is an ambassador of knowledge of the latest cultural events in the city, fashion shows, and ultimate events.
- Responsible of communicating evacuation orders in emergency situations.
- Responsible of following up on guest incidents and requests, ensuring the correct realisation and closure of requirements, therefore ensuring guest satisfaction.
- Organises and files all information required on a daily operative basis (check lists, wake up calls etc.).
- Responsible of taking room service orders and ensuring the correct delivery regarding both timing and product, therefore ensuring guest satisfaction (when F&B department is run by hotel).
- Responsible for making sure all direct lines are up and running.
- Responsible for keeping a detailed inventory and following up on all items available for guests (console games, games remote controls, cd and book library, iPod s and iPad control etc.).
- Responsible for following up on every review pro questionnaire on behalf of the Guest experience team by contacting the guest by e mail.
- Responsible for increase the loyalty rate via the Market Metrix questionnaire.
- Guest Service Line should avoid transferring as many calls as possible and deal with the request of each guest personally unless receiving a specialised demand that can only be dealt by other departments. Calls should also be transferred when the department in question can deliver a more personalised and detailed service. Examples are the following:

- External restaurant reservations - Transferred to Concierge
- Internal restaurant reservations - Dealt with by Guest Service Line
- Internal VIP table reservations and special requests - Transferred to the outlet in question due to being specialised and involving upselling opportunities
- Tourist information and guide bookings - Transferred to Concierge
- Information on how to get to the city centre, how to get to the airport etc. - Dealt with by Guest Service Line
- Basic information on food types, cocktail menus etc. in hotel outlets - Dealt with by Guest Service Line
- Detailed information and recommendations on menu offerings (dishes, cocktails) in outlets - Transferred to Outlets in question
- Secretarial work - printing, boarding passes etc. - Dealt with by Guest Service Line

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity fo

  • Guest Service Agent

    4 months ago

    Dubai, United Arab Emirates Hi Guests Vacation Homes Rental LLC Full time

    We are currently seeking for a dynamic guest service agent who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a GSA you are responsible for daily assigned duties as instructed by Supervisors while adhering to our policies and procedures and your role will include key...

  • Guest Service Agent

    4 weeks ago

    Dubai, United Arab Emirates Align Staffing Solutions Full time

    We are currently hiring for **Guest Reservation Agent** for one of prestigious resort in UAE. **Requirement** - Minimum 1 years experience as receptionist in any 5 star hotel across GCC. - **Knowledge & previously worked in Opera Software is mandatory.**: - Customer centric approach - Fluency in speaking in Arabic language will be an added...

  • Guest Service Agent

    3 months ago

    Dubai, United Arab Emirates EasyGo Holiday Homes Full time

    **ONLY APPLY IF YOU PREVIOUSLY HAVE WORKED FOR A HOLIDAY HOMES COMPANY OR HOTEL IN DUBAI** **About EasyGo Holiday Homes**: EasyGo is one of the leading short-term companies offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai....

  • Guest Service Agent

    4 months ago

    Dubai, United Arab Emirates STARZONE SUITE Full time

    We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. **Guest Service Agent duties...

  • Guest Service Agent

    4 months ago

    Dubai, United Arab Emirates GRAND EXCELSIOR HOTEL DEIRA Full time

    **Essential Functions**: The Guest Service Agent will be able to check-in, check-out Guests and cashiering. **Supportive Functions**: Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers,...

  • Guest Service Agent

    4 months ago

    Dubai, United Arab Emirates Royal Central Hotel Full time

    As Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **Responsibilities**: - Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. - Coordinate with...

  • Guest Service Agent

    5 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    4 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates FLORA INN HOTEL DUBAI a For Full time

    Service agents in this industry perform a variety of tasks depending on the services they provide to the guest, the size of the property they oversee, and its location. Here are some tasks a guest service agent may be responsible for: - welcoming guests as they arrive at the property and making a positive first impression - checking guests in, issuing keys...

  • Guest Services Agent

    5 months ago

    Dubai, United Arab Emirates MINOR Hotels Full time

    The Guest Service Agent is a key representative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. He/she must have a friendly, outgoing personality and genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider,...

  • Guest Service Agent

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the...

  • Guest Service Agent

    4 months ago

    Dubai, United Arab Emirates Grandeur Hotel Full time

    As a Guest Service Agent your roles is to be responsible and provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. - Welcome guests upon their arrival and assign rooms - Perform all check-in and check-out tasks - Manage online and phone reservations - Provide information about hotel,...

  • Guest Service Agent

    4 months ago

    Dubai, United Arab Emirates Mövenpick Hotel Jumeirah Village Triangle Full time

    **Guest Service Agent** First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **What is in it for you**: - Work with a diverse group of heartists - Be a part of Accor prestigious team - Start your career with...

  • Guest Service Agent

    4 months ago

    Dubai, United Arab Emirates flora inn hotel Full time

    _**As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to...

  • Guest Service Agent

    5 months ago

    Dubai, United Arab Emirates MINOR Hotels Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Service Agent

    6 months ago

    Dubai, United Arab Emirates MINOR Hotels Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Service Agent

    4 months ago

    Dubai, United Arab Emirates IBIS Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    1 month ago

    Dubai, United Arab Emirates IBIS Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Female Guest Service Agent

    3 weeks ago

    Dubai, United Arab Emirates ECOS Dubai Hotel, Al Furjan, Dubai Full time

    **Female Guest Service Agent** **Location**: ECOS Dubai Hotel, Al Furjan, Dubai **Position**: Guest Service Agent **About Us**: At ECOS Dubai Hotel, we are passionate about delivering exceptional guest experiences. Situated in the vibrant Al Furjan area, our hotel is dedicated to excellence in hospitality. We are currently seeking a motivated and...

  • Guest Service Agent

    4 months ago

    Dubai, United Arab Emirates Stn advertising Full time

    **Job Title**: Guest Service Agent **Reports To**: Front Office Manager **Location**: DUBAI **Job Summary**: The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring their stay is comfortable and memorable. This role includes handling check-ins and check-outs, responding to guest inquiries, and...