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Restaurant General Manager

2 months ago

Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant General Manager to join our team at Four Seasons Hotels and Resorts. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional guest experiences.

Key Responsibilities
  • Leadership and Team Management
    • Develop and implement strategies to drive employee engagement and retention, promoting a positive and inclusive work culture.
    • Lead, coach, and mentor a high-performing team to achieve exceptional results and support their career development.
  • Guest Experience and Quality
    • Oversee the delivery of exceptional guest experiences, ensuring high-quality service and consistency across all touchpoints.
    • Monitor and analyze guest feedback, using insights to inform improvements and drive business growth.
  • Business Development and Strategy
    • Proactively review and analyze hotel products, services, and procedures to identify opportunities for improvement and innovation.
    • Develop and implement strategies to drive revenue growth, improve profitability, and enhance the overall guest experience.
  • Financial Management
    • Manage key financial metrics, including expense management and profitability analysis, to achieve business objectives and drive growth.
    • Develop and implement cost-saving initiatives to improve operational efficiency and reduce waste.
  • Stakeholder Management
    • Build and maintain strong relationships with key stakeholders, including ownership, external suppliers, and internal teams.
    • Communicate effectively, providing regular updates and insights to inform business decisions.
  • Training and Development
    • Develop and implement staff training programs and development plans to enhance skills and knowledge, reducing staff turnover and improving morale.
    • Identify and address training needs, providing opportunities for growth and development.
  • Community Engagement
    • Actively network within the community to attract potential candidates and build relationships with local businesses and organizations.
    • Develop and implement community engagement initiatives to enhance the hotel's reputation and drive business growth.
  • Performance Management
    • Prepare and conduct regular performance reviews, providing feedback and coaching to support staff development.
    • Take appropriate personnel-related action, including hiring, commending, disciplining, evaluating, and terminating employment, as required.
  • Professional Conduct
    • Conduct oneself in a professional manner at all times, adhering to the highest standards of integrity and ethics.
    • Model the behavior and values expected of all team members, promoting a positive and inclusive work culture.