Restaurant Operations Manager
3 weeks ago
At AccorHotel, we are seeking a skilled Restaurant General Manager to lead our team and oversee all aspects of our restaurant operations. This key leadership role is responsible for ensuring exceptional guest experiences, managing daily operations, and driving business growth in alignment with our brand standards.
- Operational Leadership: Lead and manage all aspects of restaurant operations, including staffing, scheduling, inventory management, and cost control.
- Guest Experience: Ensure high levels of customer satisfaction by maintaining quality standards and resolving guest concerns promptly and effectively.
- Team Management: Recruit, train, and supervise staff members, fostering a positive work environment and promoting teamwork.
- Financial Performance: Achieve financial objectives by forecasting requirements, preparing budgets, and analyzing variances.
- Marketing and Sales: Develop and implement strategies to drive revenue growth through effective marketing initiatives and sales promotions.
- Compliance: Ensure compliance with health and safety regulations, as well as food safety standards and licensing requirements.
- Quality Control: Monitor food quality and restaurant cleanliness to uphold standards of excellence.
- Vendor and Supplier Relations: Manage relationships with suppliers and vendors to ensure timely delivery of goods and services.
This role requires strong leadership and a commitment to delivering exceptional guest experiences in alignment with Banyan Trees brand standards.
Qualifications:
Experience/Certificates/Education
- Prior experience in a similar role internationally or a minimum of 2 years in a luxury hotel demonstrating a strong understanding of luxury hospitality standards.
- 2-3 years of experience in overall Food and Beverage operations, particularly in a leadership role, indicating a comprehensive understanding of F&B operations effectively in a guest-facing role, ideally within an upscale or lifestyle brand hotel, demonstrating customer service skills in a hospitality setting.
- Capability to obtain and/or maintain any necessary government-required licenses, certificates, or permits essential for the role.
- Proficiency in food and beverage preparation techniques, familiarity with health department regulations, and a solid understanding of liquor laws and regulations governing bar operations.
- Excellent verbal and written communication skills in English to effectively communicate with guests, colleagues, and management.
- Capability to cultivate positive and collaborative working relationships with colleagues across all departments to promote teamwork and efficiency.
- Comfortable working independently while also demonstrating the ability to collaborate with others to foster a supportive and cooperative team environment.
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