Customer Service Team Lead

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Shangri-La Group Full time
Key Job Accountabilities

As a Front Office Senior Supervisor, your key responsibilities will include supervising and coordinating front office activities, providing guest support, leading and developing team members, and maintaining facilities.


Main Job Responsibilities
  1. Front Office Operation: Ensure seamless guest arrivals and departures, efficient cashiering processes, and excellent customer service standards.
  2. Guest Needs Assessment: Anticipate and respond to guest needs, resolve any concerns or issues promptly, and maintain strict discretion when dealing with confidential information.
  3. Team Guidance: Conduct daily briefings, assign tasks and duties to junior colleagues, and provide guidance and support to ensure effective teamwork.
  4. Facilities Inspection: Inspect and report any defects or maintenance issues in the work area to ensure it remains in good physical repair.


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