Customer Experience Team Lead
2 weeks ago
We are seeking a Customer Experience Team Lead to join our team at Ethara. As a key member of our ticketing operations team, you will be responsible for leading the customer experience team and ensuring that all customers receive exceptional service and support.
In this role, you will work closely with event coordinators, marketing teams, and customer service representatives to identify and address customer concerns, resolve issues, and provide timely and accurate information to customers.
- You will be responsible for developing and implementing strategies to enhance the customer experience, analyzing data and metrics to identify trends and areas for improvement, and making recommendations to improve the ticket sales process and customer experience.
- Your excellent communication and interpersonal skills will enable you to build strong relationships with customers, colleagues, and stakeholders, ensuring seamless collaboration and delivery of exceptional results.
- Customer experience leadership: Lead the customer experience team and ensure that all customers receive exceptional service and support.
- Analyze data and metrics to identify trends and areas for improvement, making recommendations to enhance the ticket sales process and customer experience.
- Collaborate with the sales team to develop and implement strategies to increase ticket sales and revenue growth.
- Develop and maintain effective relationships with internal stakeholders, including event coordinators, marketing teams, and customer service representatives.
- A minimum of 5-7 years of experience in ticket operations, ticket sales, or a related field is advantageous.
- Bachelor's degree in business administration, marketing, or a related field (preferred).
- Excellent communication, problem-solving, and analytical skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Highly motivated and results-driven individual with a proven track record of achieving goals and exceeding targets.
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Customer Experience Lead
9 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full timeJob SummaryThe Customer Experience Lead will be responsible for leading the Customer Care Unit team in resolving customer requests in a timely and efficient manner, focusing on customer satisfaction and experience to build loyalty.
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Development Management Lead
8 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates LEAD Development Full timeJob Description">">The Senior Development Manager plays a crucial role in LEAD Development's success, overseeing the planning, organization, and management of development projects.">">Key Responsibilities:">">Develops and implements design programs in conjunction with senior design and planning team managers to ensure project deliverables align with the...
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Customer Experience Lead
8 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates TheWORK Full timeThe WORK is seeking a Customer Experience Lead to drive guest satisfaction and loyalty in our unique desert resort setting.Key ResponsibilitiesDevelop and implement strategies to enhance customer satisfaction and loyaltyLead a team of hospitality professionals to deliver exceptional service standardsMonitor and analyze sales performance to optimize revenue...
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Customer Experience Lead
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al-Mazaya Property Management Full timeAl-Mazaya Property Management is looking for a Customer Experience Lead to oversee the development and implementation of customer-centric strategies. This full-time on-site role is based in Abu Dhabi and focuses on enhancing customer relationships through effective communication and relationship building.The successful candidate will have excellent...
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Contract Management Lead
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates LEAD Development Full timeAbout This RoleWe are seeking an experienced Commercial Manager to join our team at LEAD Development. As a key member of the Commercial Department, you will be responsible for the effective management of projects from pre-contract to post-contract phase.Key RequirementsStrong commercial acumen and experience in contract management.Excellent communication and...
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Infrastructure Delivery Lead
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates LEAD Development Full timeWhat You'll Do:The Project Manager will be responsible for leading the development and implementation of project plans, schedules, and budgets. They will also be responsible for monitoring progress against these targets, identifying and mitigating risks, and developing strategies to overcome obstacles.Key Performance Indicators:Successful project delivery on...
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Construction Management Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates LEAD Development Full timeAbout the RoleWe are seeking a highly skilled MEP Project Manager to join our team at LEAD Development.Key Accountabilities:Manage the MEP Consultant Engineer for Construction Activities and Support the Contractor on the execution of the MEP works.Assure compliance with codes, standards, and statutory authority requirements.Required Qualifications:BSc or MSc...
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Customer Service Team Lead
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full timeAbout the Role: We are seeking a highly skilled and experienced Customer Service Team Lead to join our team in First Gulf Bank PJSC. The successful candidate will be responsible for leading a team of customer service representatives, providing 24/7 support to our customers. Key responsibilities include monitoring adherence to SLAs, displaying right standards...
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Customer Service Team Lead
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Fahim Group Full timeThe Al Fahim Group is committed to excellence and seeks an experienced individual to take on the challenging role of Customer Service Team Lead. As part of our dedicated customer service team, you will be responsible for delivering exceptional customer experiences, resolving issues promptly, and providing high-quality support.Main Responsibilities:Assists...
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Customer Service Team Lead
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full timeJob DescriptionFAB is seeking a skilled professional to lead our Contact Centre Operations team. The ideal candidate will have strong customer service skills, excellent communication abilities, and experience in supervising teams.The key responsibilities of this role include:Supervising a team of customer service representatives to ensure high-quality...
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Customer Experience and Sales Lead
10 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Azadea Full timeAbout Azadea:Azadea Group is a leading fashion retailer with a presence across the Middle East, North Africa, and Eastern Europe. Our stores offer a wide range of international brands, creating a unique shopping experience for our customers.Job Description:We are looking for a skilled Customer Experience and Sales Lead to join our team. The successful...
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Project Design and Delivery Manager
8 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates LEAD Development Full timeAbout the Team">">The Senior Development Manager will join a dynamic and collaborative team, working closely with cross-functional teams to deliver projects on time and within budget.">">Key Responsibilities:">">Develops and implements design programs, ensuring project deliverables align with the project plan and objectives.">Liaises with stakeholders,...
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Masterplan Development Coordinator
8 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates LEAD Development Full timeJob Requirements">">Bachelor's degree in a relevant field, such as architecture, engineering, or construction management.">Minimum 5 years of experience in project management, with a focus on development and construction projects.">Proven track record in leading cross-functional teams and collaborating with stakeholders to achieve project goals.">Strong...
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Guest Experience Executive
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates The Learning Experience #328 Full timeCompany Overview:Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground...
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Customer Experience Lead
8 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Shangri-La Group Full timeJob SummaryThe Shangri-La Group is looking for a talented Lobby Lounge Manager to lead our team.About the JobThis position is responsible for ensuring guests are greeted and seated courteously without delay at a properly set and clean table.The successful candidate will work closely with the Chief Steward and bar service for back-up services.Main...
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Team Lead
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Mark Williams Recruitment Full timeJob Title: Team Lead (Marketing) - Data Scientist Job Reference: SM68 Type: Permanent Close Date: 14/04/2025 Summary: We are seeking an experienced Team Lead - Data Scientist to drive commercial analytics, consumer insights, and data-driven decision-making within a semi-government entity in UAE. This role is ideal for professionals from a boutique...
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Team Lead
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Mark Williams Recruitment Full timeJob Title: Team Lead (Marketing) - Data ScientistJob Reference: SM68Type: PermanentClose Date: 14/04/2025Summary:We are seeking an experienced Team Lead - Data Scientist to drive commercial analytics, consumer insights, and data-driven decision-making within a semi-government entity in UAE. This role is ideal for professionals from a boutique or consulting...
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Executive Experience Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates The Learning Experience #328 Full timeJob PurposeThe Guest Experience Executive is responsible for delivering exceptional service to FBO visitors and passengers. This includes meeting and greeting clients, managing passenger documentation, and attending to customer requests in a timely and accurate manner.Key Responsibilities and AccountabilitiesProvide high-quality customer service by...
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MEP Project Manager Lead
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates LEAD Development Full timeJob DescriptionThis position is responsible for overseeing the MEP teams of consultant and contractor engineers to ensure the successful execution of MEP related design and installations works.Key Responsibilities:Manage the Consultant Engineer for MEP Design Activities and provide technical support/solutions.Review and advise on cost estimation of works and...
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Experience Design Lead
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full timeLeading Customer Experience Initiatives with ImpactWe are looking for an experienced Experience Design Lead to join our team at Iconic IT Consulting Services. As a key member of our CX design team, you will be responsible for designing and leading customer experience initiatives that drive business results.Key Responsibilities:Develop and lead customer...