Customer Solutions Specialist

2 days ago

Dubai, Dubai, United Arab Emirates Voli_Agency _LTD Full time

About The Role

As a Customer Engineer at Voli_Agency LTD, you will play a crucial part in integrating our API seamlessly with our customers' systems. This role requires close collaboration with engineers, product managers, and leadership stakeholders to ensure a smooth integration process. You will not only guide customers through the integration process but also act as their technical advocate throughout their journey.

Key Responsibilities

  • Design and implement technical solutions using our API based on customer needs and requirements.
  • Advise customers on product architecture and best practices for API usage, ensuring they get the most out of our technology.
  • Provide ongoing technical support, including debugging and issue resolution, to ensure customers' systems are running smoothly.
  • Proactively identify and implement fixes and improvements in our Enode codebase to enhance the overall customer experience.
  • Champion new products and features based on customer feedback, driving innovation and growth within the company.
  • Drive internal projects to enhance the customer experience, working closely with cross-functional teams to deliver results./>

About You

  • 2+ years of relevant experience in customer engineering or user-oriented software engineering, with a strong understanding of technical client relationships and codebases.
  • Experience in managing complex software projects with internal and external stakeholders, with a proven track record of delivering results.
  • Strong communication skills, with the ability to explain technical concepts effectively to both technical and non-technical audiences.
  • Agile and adaptable, thriving in a dynamic environment with multiple priorities and deadlines.
  • Nice to have: Experience in a technical role at a third-party API company, with a deep understanding of the API ecosystem./>

What We Offer

  • Opportunity to join a fast-growing climate tech startup with global aspirations, making a real impact on the environment.
  • Competitive compensation, including an attractive employee option program, with opportunities for growth and advancement.
  • Unlimited PTO and flexible working schedule, allowing you to maintain a healthy work-life balance.
  • Stipend for home office setup and co-working space, ensuring you have the tools and resources you need to succeed./>

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