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Customer Solutions Specialist

2 months ago


Dubai, Dubai, United Arab Emirates Boeing Full time
Job Summary

We are seeking a highly skilled Customer Solutions Specialist to join our team at Boeing. As a key member of our aviation engineering team, you will be responsible for providing technical expertise and support to our customers in the retrofit modification process.

Key Responsibilities
  • Customer Engagement: Engage with customers to understand their retrofit modification requirements and provide technical expertise to assist them in selecting the appropriate modifications.
  • Proposal Generation: Initiate the proposal generation process and collaborate with internal teams to develop and present retrofit proposals.
  • Relationship Building: Develop and maintain relationships with internal and external customers, stakeholders, peers, partners, and direct reports.
  • Proposal Progress Monitoring: Monitor proposal progress and keep customers updated.
Requirements
  • Education: Bachelor of Science degree from an accredited course of study in engineering, engineering technology, chemistry, physics, mathematics, or computer science, or Non-US equivalent education.
  • Experience: Possession of a B2 license with 5+ years of experience in aviation engineering, customer-facing roles, or a related field.
  • Skills: Solid background in aviation engineering, good communication, project management, and organizational skills, ability to collect, organize, synthesize, and analyze data, and summarize findings.
Preferred Qualifications
  • Aircraft Retrofit Experience: Experience working with airline and/or leasing organizations, EASA Part 21 design organizations, and aircraft retrofit modifications.
  • Business Development: Proven experience in business development, sales, or marketing in the aviation industry.