Service Delivery and Security Professional

6 days ago


Dubai, Dubai, United Arab Emirates edara Full time
About the Role

We are seeking a Service Delivery and Security Professional to join our team at edara. As a key member of our infrastructure operations team, you will be responsible for ensuring the secure and efficient delivery of our services.

Your primary focus will be on managing and maintaining services policies, procedures, scalability, and robust infrastructure for secured and efficient corporate operations.

You will work closely with various Technology and Business units to ensure roadmap and goals alignment and ensure the proper management of OPEX budget.

Key Responsibilities
  • Develop and implement quality control measures for service assurance and service delivery improvement plans via new or improved operational processes and tools to ensure customer satisfaction, against ambitious financial and cost targets.
  • Ensure that the NOC organization is adequately projected with tools & dashboards according to the service delivery requirements.
  • Operational 1st line Monitoring activity assurance - Provide assurance and quality review of key outsourced processes Complaint Handling reviews data & metric projections.
  • Support regular assessments of application business continuity and disaster recovery arrangements, support required submissions/reporting to the FCA relating to operational deposit-taking activity.
  • Ensure Baseline Security Requirements from the customer is adhered and maintained.
  • Manage the efficient daily operations and maintenance using industry best practices, automation, and orchestration capabilities to ensure efficient service delivery.
  • Participate in the development of platform specific security standards. Work with the process and optimizations teams to work through potential process improvements.
  • Review the documentation of Business Contingency Planning. Manage the testing of business contingency plans. Report on success of disaster recovery tests, ensure that results are published and necessary changes implemented.
  • Control activities in the Network Support Systems to ensure best practices are being followed to reduce the impact.
  • Liaison with internal du departments, teams, vendors, and suppliers to determine user requirements, execute tasks, and set service standards.


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