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Hotel Ambassador

7 days ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Novotel Bogor Golf Resort & Convention Center Full time
Job Description
  1. Respond promptly and professionally to incoming calls, emails, and messages from both Arabic and non-Arabic speaking guests.
  2. Act as a liaison between guests and internal departments (e.g., housekeeping, engineering, F&B) to ensure guest requests are efficiently fulfilled.
  3. Address guest concerns or complaints with professionalism, escalating issues to management when necessary.
  4. Assist guests with reservations, inquiries, and recommendations for dining, transportation, and activities within and outside the property.
  5. Maintain accurate records of guest requests, complaints, and feedback using the property's service management system.
  6. Coordinate special guest arrangements such as VIP services, in-room amenities, and personalized experiences.
  7. Ensure all guest requests are followed up and closed satisfactorily within the expected timeline.
  8. Provide translation assistance for Arabic-speaking guests when required.
  9. Ensure adherence to company policies, procedures, and service standards at all times.