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Customer Experience Coordinator
1 week ago
Job Responsibilities
We are seeking a highly organized and customer-focused individual to join our Rotana Hotel team as a Hotel Ambassador. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.
Your role will include:
- Guest Relations: Develop and maintain strong relationships with guests, responding promptly to their needs and preferences.
- Service Delivery: Deliver high-quality service, exceeding guest expectations through prompt, courteous, and efficient service.
- Knowledge Management: Share knowledge of hotel services, facilities, and local attractions with guests, enhancing their overall experience.
- Communication: Effectively communicate with guests, colleagues, and management, maintaining clear and concise communication throughout.
- Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, responding positively to changing situations and priorities.
