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IT Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Dice Full time
Tier II IT Support Opportunity

Dice is a leading career destination for tech experts, and we're excited to partner with Alexander Technology Group to find the right candidate for this role.

The ideal candidate will have 3+ years of hands-on experience in IT support, with a strong background in Office 365, Google, and other productivity tools. They should also have experience with laptop troubleshooting, remote key-in, Windows service troubleshooting and installation, and network troubleshooting.

Additionally, the successful candidate will have excellent communication skills, be able to lift 50lbs, and have experience working in professional services.

Responsibilities will include providing Tier II support for clients, handling escalations from the help desk, and working on-site in Newton occasionally. If you're a motivated and experienced IT professional looking for a new challenge, please read on for more details.

Key Responsibilities:
  • Provide Tier II support for clients
  • Handle escalations from the help desk
  • Work on-site in Newton occasionally
  • Lift 50lbs
  • Communicate effectively with clients and colleagues

If you're interested in this opportunity, please review the required skills and qualifications below.

Required Skills and Qualifications:
  • 3+ years of IT support experience
  • Office 365, Google, and other productivity tools
  • Laptop troubleshooting and remote key-in
  • Windows service troubleshooting and installation
  • Network troubleshooting
  • Excellent communication skills
  • Ability to lift 50lbs
  • Experience working in professional services